Since 2010 Ruth has been involved in insurance litigation, from managing operations dealing with a wide variety of civil claims to setting up ABS structures and managing transformation change projects.

On a day to day basis Ruth is responsible for growing the business, management of stakeholders and change.

Work email address: [email protected]

Stuart qualified as a solicitor in 1996 and joined DLG Legal Services at its inception in 2014, having represented individuals seriously injured in accidents for nearly 20 years.  Since 2014 he has acted as the firm’s Compliance Officer for Legal Practice and also acts as a statutory director of the business.  Stuart is responsible for the firm’s compliance with all legislative and regulatory obligations and for any interactions with Regulators and Ombudsmen as well as developing and managing the risk and compliance framework and supporting the business on wider strategic initiatives.  The firm’s Data Protection Officer, Money Laundering Reporting Officer, Quality Assurance and Complaints Manager and Professional Development Manager all currently report to Stuart.

Work email address: [email protected]

Anthony qualified as an accountant with Deloitte in 2001, before working in a property investment company, and then spending ten years in customer outsourcing at Capita where he advanced to finance director for one of the acquired businesses.  He later moved into the legal sector, where he has been since 2017.  In his current position, he holds the role of Compliance Officer for Finance & Administration, as well as that of statutory director for the company – and is responsible for all financial aspects of the business, which includes ensuring the safe handling of client money.  He also leads the ‘MI’ team, who provide timely and relevant management information to the business in support of operational outcomes.

Work email address: [email protected]

Mike is a ‘Chartered Insurer’ and Fellow of the Chartered Insurance Institute. He joined DLG Legal Services at its inception in 2014. Prior to joining DLG Legal Services Mike had vast experience in the Insurance Claims industry, leading and managing large scale claims operations across a variety of disciplines.  Since 2014 Mike has led the Personal Injury and Motor Damage operational areas. His focus is to ensure we provide high quality advice and service to our client’s.

Work email address: [email protected]

Andy has worked in Legal Compliance/Regulation since 1999, previously working for the Legal Complaints Service (the predecessor to the Legal Ombudsman) and the Solicitors Regulation Authority.  Andy has been RCL for DLG Legal Services since 2014.  Andy is also the Data Protection Officer and Money Laundering Reporting Officer.

Andy maintains the firm’s compliance registers and provides an update on the firm’s compliance position on a monthly basis to Risk and Compliance Committee.  Andy provides advice and guidance to staff on all compliance matters that arise on cases.  Externally Andy engages with our regulator the Solicitors Regulation Authority (SRA) Information Commissioners Office (ICO) and the various Risk Teams within Direct Line Group as required.  

Outside of work Andy enjoys going to the gym, attending a dedicated spin studio and attending a variety of sporting events. The highlights of which have been seeing Andy Murray win Wimbledon in 2016 and being at Super Saturday of London 2012. 

Work email address: [email protected]

Hena is our Professional Development Manager here at DLG Legal Services.  Hena is a qualified solicitor and after gaining experience in claims handling, supervising and management, started her current role in November 2019.

Hena’s role comprises of Knowledge Management and Development.  Knowledge Management includes horizon scanning for any upcoming changes to the law and practice, sharing knowledge, identifying and addressing training needs by either delivering training or arranging it and ensures that our teams remain able to complete their work competently. Hena’s development role includes advising colleagues on the available routes to professional development in legal and non-legal roles as well as mentoring learners to ensure they are supported by us as a company. 

In addition to her role Hena manages our LinkedIn Account and is our Deputy COLP (Compliance Officer for Legal Practice).  

Hena loves exploring new places at home and abroad, attending fan events for films and TV shows and finding any excuse to dress up; the kids call it cosplay. 

Work email address: [email protected]

Lorraine is the Quality Assurance and Complaints Manager. She manages a team of Quality Assurance handlers, who complete independent auditing of the operational teams and investigates and responds to complaints for all of DLG Legal Services.

Lorraine’s Quality Assurance team provides analysis of complaints and audit results in order to maintain the very high standards expected of DLG Legal Services. 

Lorraine has been in this role in 2018 but has worked for DLG Legal Services since its creation in 2014 and has been working in the claims industry since 2001. 

Work email address: [email protected]

Helen Lowe has been a manager within customer facing teams since 2006. Helen manages the majority of customer facing teams responsible for onboarding our customers. In addition, her role extends to managing teams who are responsible for the Settlement handling of claims and general administration work.

Work email address: [email protected]

Zak is the team leader of our employment litigation department. Zak has been an employment lawyer since 2005, acting for both Claimants and Respondents. Zak qualified as a Solicitor in 2010 with the Royal Bank of Scotland before moving to CW Law to focus on employment litigation.

Zak advises individuals on the full range of employment law issues and has particular expertise in discrimination and whistle-blowing disputes. Zak has successfully represented solicitors, accountants, executive directors and healthcare professionals across the UK resulting in significant settlements and Tribunal awards for his clients. Zak is a member of the Employment Lawyers Association.

Work email address: [email protected]

Nisha is an employment law specialist. She obtained a degree in Law from the University of Sheffield and completed the Legal Practice Course at Manchester BBP Law School. Nisha qualified as a solicitor in 2016, however she has been specialising in employment Law since 2010

Nisha has experience of supporting both Claimant and Respondent clients in a wide range of employment law matters including, but not limited to, those related to Unfair Dismissal, complex Discrimination (on the grounds of Sex, Disability, Race, Gender, Maternity and Age), Equal Pay and Whistleblowing. She has extensive experience in guiding Client’s through the litigation process from start to finish offering clear, empathetic and pragmatic advice. 

Work email address: [email protected]

Lowri has worked as an Employment Litigator since September 2015, dealing solely with employment law matters. She has a Graduate Diploma in Law and is consistently thanked by her clients for her empathetic and pragmatic approach to managing their claims. Lowri has experience in all areas of employment law, with particular focus on unfair dismissal and disability discrimination claims. She has successfully negotiated countless settlements for a variety of clients.

Lowri enjoys going on long walks with her dog (husband and 1 year old in tow!) and discovering niche coffee shops along the way. 

Work email address: [email protected]

Nina joined DLG Legal services in 2022, dealing solely with Employment Law matters. However Nina has been exposed to Employment Law matters since 2020. She is a Law graduate currently qualifying to be a solicitor. She has vast experiencing in Banking, Compliance and Finance. She has successfully negotiated settlement claims for various clients and takes much satisfaction in obtaining positive results for her clients. 

Work email address: [email protected]

Martin is a solicitor and Team Leader of the Contract Team. He has experience in a wide variety of disputes, including property and contract disputes and currently specialises in contract disputes.

Martin had dealt with a variety of contract disputes including, consumer contacts, commercial contracts, building disputes, new build property disputes and misrepresentation claims.

Work email address: [email protected]

Hevy is a solicitor in the litigation team.  Hevy qualified as a solicitor in 2023.  She has previous experience working on a wide variety of litigation matters including contract disputes relating to the sale of goods and the supply of services.  Hevy has also dealt with debt recovery work.

Work email address: [email protected]

Marcus is a Senior Litigator on the Civil Litigation Team. Since 2015 Marcus has experience providing advice and representation on a wide variety of contract, property, and inheritance disputes from providing initial advice and assessments through to trial and beyond to enforcement.   

Marcus’ contract work comprises mainly of construction disputes, negligence claims against professionals, claims under the Consumer Contracts Regulations, and travel related disputes. Marcus also has experience in disputes concerning rights of way, nuisance, property damage, and trespass claims. In both his contract and property work Marcus has experience of the Small Claims Track, the Fast Track, and higher value, more complex claims, in the Multi Track. 

Work email address: [email protected]

Joshua is a Civil Litigator within the Civil Litigation Team. Since 2016 Joshua has experience advising on an array of contractual disputes, including basic breaches of contract, breaches of the Consumer Rights Act, misrepresentation and professional negligence. Joshua also has experience dealing with property claims including negligence, nuisance and boundary disputes. 

Work email address: [email protected]

Dusan is a solicitor in the contracts team of the civil litigation department joining DLG Legal Services in September 2021. He qualified as a solicitor in September 2019 following several years as a paralegal in a busy litigation department at a national insurance law practice.

Dusan’s primary focus is contractual work comprising of building claims, professional negligence, breaches of the consumer rights act and misrepresentation claims. He has experience of both Claimant and Defendant work. Dusan also has previous experience of Personal Injury and Employment law.

Work email address: [email protected]

Christian is a lawyer within the Civil Litigation Department in Bristol, and has been with the team for 6 years. He specialises in contract, property (trespass, negligence and nuisance), professional negligence, and inheritance matters. Christian has a particular speciality for vehicle disputes. 

Prior to joining DLG Christian worked with corporate contracts, and in family law. 

Christian will always provide 100%  to his clients, and prides himself on his professionalism and integrity. 

Work email address: [email protected]

Barbara qualified as a Solicitor in February 2018.  Barbara joined the employment team in March 2023 and was promoted to a Senior Employment Litigator in January 2024. 

Barbara deals with employment law matters at all levels with particular strengths in discrimination cases and working with vulnerable clients.

Initially working in human rights (immigration and asylum, and employment discrimination) this breadth of jurisdictional experience is an assett in terms of providing clients with clear advice, litigation strategy and obtaining good settlements and outcomes. 

Work email address: [email protected]

Chloe qualified as a solicitor in April 2021.  Chloe has been practicing employment law since 2018 and has been a member of the DLG Legal Services employment team since July 2023. 

On a day to day basis Chloe manages claimant employment tribunal matters and has a particular interest in whistleblowing cases. 

Work email address: [email protected]

William is a Litigator within the Civil Litigation Team at DLG Legal Services. William is a first class law graduate with over a years’ litigation experience, both pursuing and defending claims. 

William’s primary expertise concerns consumer contract disputes, however, he also confidently manages a small caseload of residential property disputes. 

William has been praised by both clients and colleagues for his ability to provide thorough, detailed and clear advice, as well as his patient and friendly approach to guiding clients through the litigation process. 

Work email address: [email protected]

Nicky has been with DLG Legal Services since March 2020.  She deals with a wide range of contentious pre-litigated and litigated property disputes, including nuisance, harassment, property damage, adverse possession, rights of way and complex boundary disputes. These cases fall within the Fast Track and high value Multi-Track.

Nicky has a Distinction in Legal Practice Course LLM Master of Laws from the University of Law. Fellow of the Chartered Institute of Legal Executives (FCILEX) since 2014 and qualified as a Solicitor since January 2018. 

Work email address: [email protected]

Roseanna joined DLG Legal Services in 2022 as a Litigator specialising in property on the Civil Litigation Team, having worked for almost three years in litigation departments within private practice. 

Roseanna graduated with a First Class Law Degree in 2019 and has since then gained experience across various areas of civil litigation, thus she is well versed in the Civil Procedure Rules and court processes. Her specialisation however, is in property litigation and she has acted for clients on an array of property disputes including, landlord and tenant matters, service charge and ground rent disputes and Multi-Track nuisance claims. 

Throughout her time at university and since then through her experience in practice, Roseanna has developed commendable writing and advocacy skills, having won the Cartwright King Crime Moot of the Year Award 2016 whilst at university and through representing clients at mediations and County Court hearings without the assistance of Counsel. Roseanna also has experience in writing detailed and bespoke Letters of Advice and Letters of Claim on an array of civil litigation matters.

Roseanna is now expanding her practice by studying part-time alongside her role at DLG Legal Services in preparation for the Solicitors Qualifying Exams and by undertaking the Graduate Solicitor Apprenticeship offered by DLG Legal Services in conjunction with BPP University.  

Rosie enjoys practicing yoga and spending time outdoors in her spare time, often combining the two by setting up her mat in her small garden in South East London or attending a class at her local community garden. Rosie also loves to ski and finds the pursuit both relaxing and exhilarating. Rosie likes to spend time enjoying these activities with her friends and family and always looks forward to taking a class or travelling abroad with those she loves.

Work email address: [email protected]

Gagandeep is a Senior Property Litigator in the property litigation team at DLG Legal Services. Gagandeep joined DLG Legal Services in December 2022 and has 10 years litigation experience in property and contract litigation. Gagandeep now specialises predominantly in property litigation. 

Gagandeep advises and guides clients through a variety of high value and complex property disputes including Party Wall matters, flooding and water ingress, breach of restrictive covenants, adverse possession, boundary disputes, harassment and other property disputes based in nuisance, negligence and trespass, to name but a few. Additionally, Gagandeep advises on First-tier Tribunal claims involving land.  

Gagandeep always strives to achieve the best outcome for clients. 

Outside of work, Gagandeep enjoys keeping fit and particularly enjoys running. 

Work email address: [email protected]

Julia joined Direct Line Legal Services seven months ago. Julia has a Postgraduate Diploma in Law. Julia advises clients on all aspects of property law and has particular expertise in dealing with claims for boundary disputes, adverse possession, property damage and nuisance. Julia has a keen interest for culture and travelling and has lived in America and Japan. Julia has an interest in all things Japanese and is learning to speak and write the language. Julia also loves Asian food and trying out unique dishes.

Work email address: [email protected]

Tim is a Team leader within the Property Litigation Team. 

Tim began this role in August 2024 having previously led a team within the personal injury department since 2010. 

Tim has experience in various areas of civil litigation in both the County Court and High Court.  Tim manages a team of specialist property litigation handlers who deal with a wide range of matters, including, boundary disputes, party wall disputes, claims arising from trespass, claims arriving from nuisance, adverse possession, claims relating to easements (rights of way) and covenants.

Tim strongly believes that by providing regular training keeps his team armed with the latest legal knowledge to advise on any case referred to them. 

Work email address: [email protected]

Matthew works on the Legal Advice Line at DLG Legal Services. Matthew has been in this position since 2018 after graduating from university with First Class Honours. As part of the role, he is required to advise on a variety of matters, including: employment, property, consumer and contract disputes.  

Work email address: [email protected]

Dean is a Team Leader within the Motor Damages team,  taking up this role in 2019.  Dean has vast experience in customer facing roles.

Dean is responsible for a team of up to 10 team members focusing on motor damage litigation services dealing directly with insurers and clients maximising team engagement performance and optimising utilisation of resources and caseload allocation with the aim of delivering the best possible customer experience whilst striving to achieve all financial and operational targets

Prior to Dean’s current role he has already held an After Care Team role between 2013 and 2018 and the role of Settlement manager from 2018-2019. 

In my own time I run and play for an amateur football team. I have also participated in various runs for charity but have now reduced the distance and pace to long walks in the country with the family.

Values of the types of cases dealt with - small claims – up to 25k

Work email address: [email protected]

Dave is a technical lead working in the motor damage team at DLG Legal Service and has been working in litigation since 2008.

Dave provides technical advice, coaching and training to a team of fee earners enabling them to build their own knowledge and abilities. As well as supporting a team of fee earners Dave has assisted in the development of the companies claims management system.

Dave has a keen interest in photography and has more recently become a drone enthusiast,  creating aerial drone videos of locations he visits. Dave enjoys spending time with his family and keeping fit, Dave is a regular Gym user and has taken part in the Ride 100.

Work email address: [email protected]

Ian is a technical lead working in the motor damage team at DLG Legal Service and has been working in litigation since 2005 with DLG Legal Services.

Ian provides technical advice, coaching and training to a team of fee earners enabling them to build their own knowledge and abilities. As well as supporting a team of fee earners Ian has assisted in the development of the companies claims management system.

Work email address: [email protected]

Lamara is a Team Leader in one of the Motor Damage teams at DLG Legal Services. Lamara has been employed in the company since 2011 and has been her current role since 2017. Lamara is currently completing the Level 3 CILEX course with hopes to become a fully qualified legal executive. 

Lamara has been an employee since 2011 where she started as a Settlement Unit Administrator. She then successfully applied for an ILR Motor Damage File Handler role in 2013 where she worked for a further 3 years. In 2016 Lamara applied for a Settlement Team Leader role where she remained for 2 years until an exciting opportunity arose in the form a Motor Damage Team Leader secondment role. Lamara successfully applied for this secondment role until she was made permanent in 2017.

Lamara leads a team of 7 file handlers and one Technical Lead. The File Handlers on average have around 90 cases which they handle from the Defence stage through to the final court hearing. Lamara day to day role consists of motivating her team to deliver high standards of service.

Lamara prides herself in ensuring she always responds to clients in a timely manner and endeavours to resolve any complaints without the need to escalate it. 

Lamara loves spending time with her family and listening to music and has a keen interest in astrology.

Work email address: [email protected]

Julienne joined the Defendant Motor Damage Team at DLG Legal Services in April 2024 as a team leader.  With a robust background in international law and extensive experience in litigation, she plays a pivotal role in managing and training her team in Bristol, ensuring the highest standards of legal practice across a range of claims.

Julienne was called to the UK Bar in 2007 at Lincoln’s Inn as a non-practicing Barrister and went on to complete her master’s in international law in 2008. She then moved to Malaysia, where she undertook her pupillage in Corporate Law, Arbitration, Civil and Criminal Litigation. In 2013, she qualified as an Advocate and Solicitor for the Malaysian Bar.

Throughout her career Julienne has managed complex litigation, particularly in Road Traffic Accident Claims, including personal injury, credit hire, and motor damage claims up to the Multi Track level.  Julienne now uses her legal knowledge and leadership skills to drive excellence within the Defendant Motor Damage Team, ensuring that her team is well-equipped to handle the complexities of modern litigation.

Work email address: [email protected]

Linda is a Team Leader within the Defendant Department and joined DLG Legal Services in September 2023.  Linda qualified as a Solicitor in 1998 and has years of experience advising on and defending RTA personal injury and motor damage claims both negotiating settlements and running to Trial. 

Prior to her Team Leader role, Linda dealt with fast and multi-track cases up to a value of £300k.  She now focuses on managing and technically supervising defendant motor damage litigators and training junior litigators.

Work email address: [email protected]

George is a Team Leader with the Defendant Department and joined DLG Legal Services in September 2023. 

George qualified as a personal injury/human rights lawyer in 2006.  He is responsible for the day to day supervision of one of defendant motor damage teams. 

George has strong leadership, client advisory and staff training/mentoring capabilities.

Work email address: [email protected] 

Nikki is the Head of Defendant Operations based in our Leeds office. Nikki qualified as a Solicitor in 2002 and has worked for the company since qualification. Having studied Law at University Nikki took time out to manage her local MPs constituency office and to travel to Singapore where she worked as a paralegal before returning to the UK to train as a Solicitor. 

Nikki started her career within the business as a pre-litigation handler dealing with complex claims and gradually gained the skills required to move into the Litigation department dealing with all types of personal injury including higher value claims. Nikki subsequently secured a role as Litigation Team Leader and People Manager in 2013, successfully managing a team of 12 Litigator’s and Technical Lead.

Whilst Nikki is always on hand to provide technical advice to her colleagues, her main role is that of People Manager, which involves, recruitment, monitoring performance, drafting Best Practice Guides and developing and supporting team members. 

Nikki firmly believes that good customer service and technical knowledge are key elements to developing a successful relationship with clients and in turn achieving the best possible outcome for the case. This is a belief that both her team and legal services share. 

Nikki is also a great believer in the value of ‘aiming higher’ for clients, colleagues, and herself. 

In her spare time Nikki enjoys hiking, running, all gym activities and dog walking. She loves to meet up with friends and going for meals, to the theatre and concerts. She especially enjoys family time with her children, husband, 2 dogs and 2 cats.

Work email address: [email protected]

Alice is a personal injury and insurance solicitor having worked in the industry since 2010.  Alice qualified as a Chartered Legal Executive in 2021 and cross qualified as a Solicitor in April 2021.  

Alice has worked at DLG Legal Services since March 2019 as a Senior Litigator.  Alice has managed a mixed portfolio of multi-track cases including Road Traffic Accidents, Employer’s Liability and Public Liability.  Alice has successfully resolved cases with values up £300,000.   

Alice has previously worked for insurance companies and solicitors practice acting as a Defendant Litigator for personal injury claims and motor damage claims.  She was technical manager for the motor claims department supporting the department in the resolution of motor claims and technical development of the department.   She has managed a mixed portfolio of claims up to a value of £1,000,000.  Alice has particular experience in claims for chronic pain conditions, significant lower limb orthopaedic conditions and complex psychological conditions.  She has successfully supported senior Solicitors on catastrophic injury cases and on the Supreme Court case of Hayward v Zurich. 

Alice has a proven track record of providing exemplary levels of service and giving astute and pragmatic advice.  Alice’s clients describe her as professional and empathetic, proactive, hardworking, strong commitment to helping her clients and “your advice has steered me through difficult times”.

Work email address: [email protected]

Ruchi is a Personal Injury lawyer in the litigation team. She qualified in 2001 and has specialised solely in Claimant personal injury law. 

She has experience of dealing with complex claims including loss of earnings and unusual loss of chance claims such as the loss of developing patents and the loss of becoming a PGA professional. She is also well experienced in claims for disadvantage on the labour market, adapted accommodation, chronic pain, CRPS, fibromyalgia, brain and spinal injuries, and claims for provisional damages. She has dealt with allegations of fundamental dishonesty and represented clients in both the County Court and High Court.

Ruchi has successfully secured settlement in excess of £4.7 million for a husband and wife involved in the same accident.

Cases to note include a claim by a driver involved in the Shoreham Air Show disaster, a road traffic accident where the client suffered a ruptured aorta but survived with serious injuries, and a motorcycle accident resulting in below the knee amputation. 

Ruchi is highly regarded by her Clients due to her exemplary levels of care and service. 

Ruchi enjoys playing squash and keeping fit. She likes to travel abroad but also explore the more unusual places in London and the UK. 

Work email address: [email protected]

Simon is a Multi Track Litigator in the Personal Injury litigation team. He has been with DLG Legal Services since 2020. 

Simon has been involved in Claimant personal injury since the late 1990’s, with an extensive knowledge and understanding of complex injury claims. These include claims relating to fatalities, brain injuries and serious and permanent physical injuries. 

Simon has particular experience of brain and spinal cord injuries and loss of limb claims that require adapted accommodation and the establishment of case management and care/support worker regimes. Simon has managed to secure settlement for one client in excess of £2.2 million. Simon further has extensive experience of pain disorder cases including fibromyalgia, somatisation and chronic pain.

Simon has an interest in claims involving allegations of fraud, including low velocity and phantom passenger claims, having trained junior fee earners in these matters previously. He is further experienced in cases where fundamental dishonest is pursued in order to overcome QOCS protection.

Simon has a proven track record of providing exemplary levels of service and giving astute and pragmatic advice. He has successfully negotiated countless settlements for a variety of clients.

Work email address:- [email protected]

Elle is an experienced solicitor specialising in personal injury since 2000.

She has acted for Claimants and Defendants in multi track cases involving brain injuries, lower limb injuries, pain conditions,  fatality and catastrophic injury cases.

Her experience means that she is able to provide practical advice to her clients and deal with complex medico legal issues.  

Elle has dealt with:-

• Fatal accident claim where the Claimant was a self employed orchestral conductor.    Issues included complex dependency claim regarding earnings.

• A Claimant who suffered a serious leg injury following an RTA.   Recovered £652,000 at a JSM.

• Represented a Claimant with complex lower limb injuries leading to issues on causation and prognosis.  Recovered £201,000.

Elle enjoys jogging, gardening, learning DIY, cooking and spending time with her family.

Work email address: [email protected]

Duncan is a Team Leader in the Dispute Resolution Department at DLG Legal Services. Beginning in 2002 as a Motor Claims Negotiator and moving into Personal Injury work in 2003, Duncan has a foundation in being able to process claims efficiently and in turn achieving the best outcomes for his clients. 

In 2014 Duncan became a Team Leader at DLG Legal Services, where he has led by example, instilling in his teams the importance of building relationships with their client’s by keeping their promises and commitments.

This is documented with a record of success with regard to engagement scores from his team members and correlating in to consistently high NPS scores from their client’s.

Duncan’s hobbies outside of work include a keen interest in History and Archaeology along with continually adding to his vast Music collection. 

Work email address: [email protected]

Lisa has been dealing with RTA personal injury claims since 1999.   She has knowledge and experience of dealing with Part 7 and MOJ claims and now oversees claims in both the MOJ and OIC portals.

Over the last 2 years Lisa has overseen a team of claims handlers dealing with RTA personal injury claims.  These claims are split between Official Injury Claims and MOJ claims valued up to £25,000.

Lisa enjoys long walks with her dog Pablo and spending time with her family and friends.  She really loves the theatre, particularly musicals and try to go see as many shows as possible. 

Work email address: [email protected] 

Debbie has worked in the personal injury legal sector since 2001.  She currently works as a Technical Lead on the Dispute Resolution team.  Her day to day role includes overseeing a team of people dealing with both MOJ and OIC claims personal injury claims.  Debbie shares her knowledge and assists the team with any technical issues such as liability and litigation. Debbie overseas claims up to a value of £25,000. 

Work email address: [email protected]

Ray is a Team Leader in the dispute resolution team at DLG Legal Services. 

Having held this role since April 2024 he oversees a team of personal injury handlers dealing with official injury claims, MOJ and non MOJ claims. 

Ray has worked at DLG Legal Services since its creation in 2014. 

Prior to his Team Leader Role Ray was a Technical Lead, advising file-handlers with regards to court proceedings, court applications, valuing personal injury claims and general advice for clients progressing their claims for uninsured losses. 

Ray has extensive experience within this sector, having worked in a file-handling role since 2009, with claims up to a value of £25,000.

Ray has a proven track record of providing exemplary levels of assistance to both his colleague’s and client’s.

Ray enjoys Football, Rugby League, holidays, and spending time with the family.

Work email address: [email protected]

Kirsty is a Team Leader within our Litigation department. She studied CILEx in the early parts of her career and more recently gained a Level 3 Qualification in Leadership and Management with the Chartered Management Institute.

Starting her career as a file handler dealing with Personal Injury claims arising from Road Traffic Accidents, Kirsty has dealt with a vast and varied number of cases since 2002, advising customers on various disputes, securing successful settlements for them and providing excellent customer service throughout their journey.

Since 2002, Kirsty has been dealing with RTA PI claims, with 7 of those years being in managing a team of file handlers. Studied CILEx and has a Level 3 Qualification in Leadership and Management. 

Leading a team of 14 employees across 2 locations to deliver not only the business objectives, but also their vision and purpose in providing a great and inclusive customer service. 

Kirsty has been a Team Leader in both our Pre-Litigation and Litigation departments, and she also spent 15 months as acting DLG Legal Services Quality Assurance and Complaints Manager. Having held a variety of positions in the business, it gives Kirsty a unique insight into many areas of the business which helps with not only leading her team but also in helping those customers who still cross Kirsty’s path.

Kirsty enjoys reading, music and spending time with her family and two children, going on days out in their free time and camping during the warmer months.

Work email address: [email protected]

Fae is a Litigation Team Leader based in our Bromley office. Fae has worked for the company since it’s inception in 2014. She began her career in the settlement team and moved on to the motor damage team and finally the litigation team.

Fae secured role as Litigation Team Leader and People Manager in 2019 and manages a team of 12 Litigator’s and a Technical Lead.

Whilst team management is key in Fae’s day to day work, she thrives on collaborating with all departments across DLG Legal Services to ensure we are working as efficiently as possible for our client’s and business.

Fae is passionate about delivering an excellent service to our customers who often come to us at a very difficult time in their lives. She understands the importance of providing quality legal advice to ensure the best possible outcome.

Fae enjoys spending time with her family and friends. She loves to read a variety of books from Harry Potter to Martina Cole and enjoys doing puzzles to relax.

Work email address: [email protected]

Faizaan is a Technical Lead in the Litigation Team at DLG Legal Services overseeing a team of Fast Track and Multi Track Litigators with caseloads consisting of claims involving Road Traffic Accidents, Employers Liability, Public Liability, Occupiers Liability as well as Product Liability and Accidents Abroad. Faizaan began dealing with Personal Injury Claims in September 2008. The day to day role involves checking court proceedings, applications, valuations and offers outside the litigator’s delegated authority as well as assisting with general queries. 

Work email address: [email protected]

Chris has the oversight and supervision of, and providing guidance to, a team of litigators (claims handlers, legal executives and solicitors) dealing with all types of personal injury claims. 

Chris has worked within the personal injury sector since 1994, taking on a litigation role in 1998. He has a Post Graduate Diploma in Law and vast experience gained in West End and City law firms handling all levels and types of personal injury claims (including public liability, employers liability, motor, product liability, assaults, accidents abroad, food poisoning, sporting injuries, and injuries caused by animals) 

Chris has particular experience in handling claims involving severe injuries, complex causation / liability issues, and those involving allegations of fraud and deals with claims up to a value of £500,000.

Work email address: [email protected]

Rachel is a Technical Lead in the Litigation Team at DLG Legal Services.  Rachel specialises in Personal Injury. 

Her career started in 2006 as a file handler.  Rachel qualified as a solicitor in 2013 and became an Assistant Team Leader, which evolved into her current Technical Lead role, in 2014. 

Day to day Rachel provides technical advice to litigation file handlers, reviews court documents, conducts research into legal issues and keeps up to date with the latest legal developments. 

Rachel provides technical advice on road traffic accident, employers and occupiers liability cases. 

Work email address: [email protected]

Amy is a Technical Lead within the dispute resolution department, a role she has held since April 2024.   Amy joined DLG Legal Services in 2016, handling personal injury claims up to a value of £25,000.

Amy has a Master’s degree in international human rights law via university of York, which she achieved in 2020.  Since then Amy has completed the solicitor level 7 apprenticeship.  The apprenticeship enabled Amy to complete SQE1 and 2 to qualify as a solicitor in March 2024.

In Amy’s spare time she likes to wind down through either bouldering (rock climbing) at the local climbing wall, reading and keeping up to date with podcasts on various topics! 

Work email address: [email protected]

Irfan is a member of the multi-track team at DLG Legal Services dealing with personal injury matters. Irfan qualified as a personal injury solicitor in June 2010.  Irfan works exclusively as a claimant personal injury solicitor specialising in complex personal injury claims resulting from accidents at work, road traffic accidents, slips or trips.

Irfan specialises in helping people who have suffered brain and/or spinal injuries and severe orthopaedic and/or psychological injuries..

Irfan represented a client who had suffered serious orthopaedic and brain injury, securing compensation in excess of £400,000.00.

Irfan has successfully taken claims to trial where necessary and acted for claimants involving complex arguments in relation to medical evidence and quantum. 

Work email address: [email protected]

Diane joined DLG Legal Services in May 2022 as a Multi-track litigator.  Diane qualified as a Solicitor in 2016.   She has experience in both Claimant and Defendant litigation, as well as counter-fraud.

Diane has managed a mixed portfolio of cases.  These include Motability claims, Road Traffic Accidents, Employer’s Liability and Public Liability up to a value of £500,000.00 and include brain injuries, hearing loss, complex pain and fatality cases.

Diane also has experience in mentoring aspiring lawyers and training junior members of staff. 

Work email address: [email protected]

Emran is a Multi-Track Litigator and Chartered Paralegal.  Emran joined DLG Legal Services in November 2019.   Emran has many years of experience within the industry.  He brings a well-rounded background in both Defence and Claimant work, managing a variety of complex cases.

Emran’s expertise spans claims involving Road Traffic Accidents, Employers’ Liability, Public Liability, Occupiers’ Liability, Assaults, and Product Liability.

Throughout his career, Emran has been dedicated to delivering exceptional service, consistently striving to achieve the best outcomes for his client’s.  Emran is empathetic and easy-going with a friendly attitude. 

Work email address: [email protected]

Veronica is a senior legal advisor on the Legal Helpline at DLG Legal Services. She qualified as a solicitor in 1998 and previously worked for private law firms and local authorities mainly in civil litigation prior to joining DLG Legal Services in 2000. 

Veronica advises clients on a wide range of contentious and non-contentious private legal matters including landlord and tenant law, contract law as well as employment law.  In addition to her legal advisor role, Veronica offers her support to the Employment team, handling cases in unfair dismissal, redundancy and disputes over wages. Clients she has advised often thank her for her professional and empathetic approach in helping them to resolve matters.

Veronica is a senior legal advisor on the Legal Helpline at DLG Legal Services. She qualified as a solicitor in 1998 and previously worked for private law firms and local authorities mainly in civil litigation prior to joining DLG Legal Services in 2000. 

Veronica advises clients on a wide range of contentious and non-contentious private legal matters including landlord and tenant law, contract law as well as employment law.  In addition to her legal advisor role, Veronica offers her support to the Employment team, handling cases in unfair dismissal, redundancy and disputes over wages. Clients she has advised often thank her for her professional and empathetic approach in helping them to resolve matters.

Work email address: [email protected]

Michelle is a senior Legal advisor on the Legal advice line of DLG Legal Services. 

She qualified as a solicitor in private practice in June 1998.  Here she handled a wide variety of general litigation work, covering family law, inheritance disputes and personal injury matters.  She represented clients within the County Court and has also acted in relation to cases within the High Court.

She has been with the advice line since its inception in November 1999 and has been actively involved in seeing it grow and go from strength to strength over the years.

Michelle advises clients on all aspects of the law and has particular expertise in Wills and probate and family law. She has a proven track record of providing excellent levels of service and giving practical  and sensible legal  advice to her clients.

In her spare time, Michelle loves spending time with family and socialising with friends, she also  loves reading and travel.

Work email address: [email protected]

Alex started working within the Legal Expenses Industry in 1990. He is a Fellow of the Institute of Chartered Legal Executives and has been working on the legal advice line since 2001.  He has a vast amount of experience working on all areas of law. 

Work email address: [email protected]

James graduated with LLB Hons and subsequently went on to obtain his Legal Practice qualification.  James started on the legal advice line in 2002, providing advice and litigation experience, specialising in contract, property and employment law, inheritance and motoring prosecution.

He specialises in property disputes and in particular, landlord and tenant.  He has hands on experience in planning law and building regulation control.  

Work email address: [email protected]

Amanda is an advisor on the Legal Helpline team at DLG Legal Services.  She has been qualified as a Fellow of the Chartered Institute of Legal Executives since 2013. 

Amanda has been assisting callers to the helpline on a range of legal matters including contract and employment since 2015. Prior to this she specialised in employment law where she advised and litigated on employment files in the Employment Tribunal. 

Amanda consistently receives positive feedback from callers for her calm and pragmatic approach.

Work email address: [email protected]

Peter is a graduate in law. He has been working on the legal helpline since 2002 and during this time has acquired extensive knowledge and experience over a broad range of the law. More specifically, Peter is experienced in advising on all areas within the scope of the legal expenses insurance cover which includes contract, property disputes, employment, inheritance and personal injury. Often the advice line is the first point of contact for callers involved in what can often be stressful and emotive situations. Peter has acquired effective listening skills, and an understanding and reassuring telephone manner.  He regularly receives excellent feedback in relation to the service he provides.

Work email address: [email protected]

Julie has worked on the legal advice line since July 2001 and has built up a wealth of experience advising on a wide range of different areas of legal topics. 

She also has a background in litigation surrounding road traffic accidents.  Julie has an LLB (Hons) degree and a Post Graduate Diploma in Legal Practice.

Julie has received regular compliments regarding her understanding, knowledge and professional service to guide customers through some very difficult situations.  

Work email address: [email protected]

Brin has an LLB, LLM in Human Rights and a Post Graduate Legal Practice qualification. She has over 17 year’s service on the Legal Advice Line so has acquired a wealth of knowledge and experience. Brin is regularly praised for her patience, empathy and detailed knowledge particularly in Human Rights and Litigation. She has also worked as a Litigator handling consumer contract claims. 

Work email address: [email protected]

Nadina is a Chartered Legal Executive who has worked in the legal industry since 2006. She has an extensive background in pursuing and defending litigious personal injury and property damage claims.

Prior to joining DLG Legal Services in April 2024, Nadina provided legal advice to individuals on a wide range of consumer issues including contract, data protection, personal injury and holiday and travel.

Work email address: [email protected]

Kriti joined DLG Legal Services in 2022 after completing her LLB (Hons) and master's in Law. In her role, she advises clients on contract, employment, property, and inheritance issues.

Kriti is known for her strong research skills and client-focused approach.

Work email address: [email protected]

Piers joined DLG Legal Services in 2024, after having graduated from university with LLB (Hons) in 2023.

Within his role, he provides legal advice on a variety of matters, such as employment, property, consumer and contract disputes.

Work email address: [email protected]