Customer Reviews

We welcome feedback from our customers.  We constantly review feedback in order to improve the services we offer.

What our Customers Say

"After experiencing a severe car accident Elle Wan from DLG Legal Services was given my case & From the outset Elle explained how the process works and gave me detailed information regarding how important it was to document and keep records. She keeps in regular contact with me during this very difficult time and always responds to my queries and emails promptly. She is sympathetic and works extremely hard to help me gain the best outcome. I would highly recommend DLG Legal Services to anyone experiencing similar claims, and would like to thank Elle personally for everything she has done and continues to do for me during this difficult time as my claim is still ongoing. however the work so far has exceeded my expectations and is appreciated.."

August 2024
 

"I would highly recommend DLG legal services for your legal support. I was in an accident some years ago and was badly injured but was fortunate to have DLG cover through my home insurance. The team at DLG supported me through a claim and the various medical investigations over the years to a positive settlement recently. I found the team to be very caring and supportive. They are responsive and you have one case handler who you can speak to and correspond with so the service feels more personal. My legal advisors have always been very knowledgeable and provided sound advice. I wouldn’t hesitate to work with them again (but hope I won’t need to!)."

December 2024  

"It was my first time in any type of Court. We won the case thanks to Dusan, who was patient, very good at communicating, and an experienced solicitor. If I ever have to go to Court again, which I hope will never happen, I would want Dusan fighting my corner. I highly recommend him, and I am very thankful for his support and guidance.

December 2024


"Where do I start with Janet? She is by far the most genuine, honest, and communicative professional I've had the pleasure of working with. Throughout a process that I found overwhelming, Janet was there every step of the way, offering unwavering support. No request was too much, and her responses were always prompt—even outside of regular hours. My process spanned over five years, and Janet consistently went above and beyond. Her exceptional communication was clear, concise, and always tailored to my needs. I cannot praise her enough. She is a true credit to DLG. Thank you, Janet"

January 2025

Customer reviews

"DLG Legal Services Ltd have been superb from the start. They effectively communicated with us immediately at the start of using their services, were prompt with responding to any correspondence we sent and kept us reliably informed at all times. We would recommend their services.."

January 2025 

"My experience with dlg was great the customer service is fantastic always replies back to emails or gives you call back. Gives you all information you need if any problems always happy to help will use again if needed in the future."

February 2025

"DLG recently helped me with a personal injury claim and what can I say from start to finish they have been nothing but professional. Claire Hornshaw was dealing with my claim she kept me updated regularly without me having to chase her. Claire advised me and was very patient when i sometimes struggled to understand the legal terms!"

February 2025

Case Studies

The case studies below showcase the expertise within DLG Legal Services.  

DLG Auto Services Leaflet

Property Legal Advice Claim

Our client purchased a property and after completion he was advised by a neighbour that there was Japanese knotweed at the property.  We brought an action against the sellers for misrepresentations about the presence of Japanese knotweed at the property and the reduction in value of the property because of this.  Our estimated costs to trial were £115,000 and other sides estimated cost £80,000.  We settled the claim at mediation for £110,000 damages and recovered our legal costs of £60,000.

Personal Injury Claim

Mr H suffered an amputated left leg. He was reliant on a wheelchair and adapted vehicle.  His wife, Mrs H, severely injured her leg resulting in the need to walk with the aid of a stick. Both suffer from PTSD.

Mr H preferred telephone calls so the handler would regularly call him with updates or requests for instructions. Mrs H preferred communicating by email. Often, we would copy in Mrs H on emails to Mr H as he sometimes needed her support to address issues. We always called Mr H before sending him something which we knew might lead to additional queries.

Mr and Mrs H had several surgeries post-accident and required extra support and reassurance from the handler.

The claims settled in late 2022 with Mr H receiving £3,425,000 and Mrs H receiving £1,300,000.

Employment Law Claim

We represented a client with a complex claim for disability discrimination including claims against the UK’s second largest health authority, for failure to make reasonable adjustments and discrimination arising from disability.  The Claimant’s medical conditions were numerous and complex.  Our client was keen to ensure that her experience was not repeated by her employer and that no other employees would have to go through the terrible treatment that she had been forced to endure for a number of months.  Our client made it clear that this outcome was more important to her than any compensation award.

The parties attended a Judicial Mediation and, in addition to receiving 70% of the total amount claimed in her Schedule of Loss, as a more creative option, our client was given the opportunity to contribute information about her experiences as well as providing a list of suggested actions that she considered would reduce the likelihood of similar situations arising moving forward.  Her contribution was given to a working group established by the Respondent, specifically for the purpose of addressing the Respondent’s reasonable adjustments process.

Property Claim

We acted on a boundary dispute where the neighbour had built a lean-to over a passageway which was partially owned by our client and to which he used to maintain his property.  We instructed a surveyor, served this on the other side and arranged mediation. Mediation was successful. Both parties walked away with an agreed boundary registered at the Land Registry and the neighbour removed the lean- to.